Cancellation & Refunds

Cancellation & Refunds

 

If, as a Client, you wish to cancel a confirmed booking made via Host, 3 days (72 hours) before the scheduled appointment, 100% of the host Fee will be refunded to you. The same amounts shall be refunded to you in case a caregiver cancels a confirmed booking prior to the day of the session. Any confirmed and paid booking cancellation must be initiated by contacting the caregiver through the Pampermy.Pet messaging system.  

 

As a Client you are also entitled for a refund of 100% of the PamperMy.Pet Fee in case a caregiver fails to arrive for the session. As a Client you have 24 hours after the end of session to initiate a dispute. If as a Client you do not cancel your booking prior to the day of the appointment the payment is not refundable. Any refunds will be made by your speaking partner within 48 hours of the cancellation or request for refund.

 

Our customer service is always ready to support and guide you if you experience a problem during or after your appointment.

 

For any additional information about cancellations and refunds, please refer to the Terms of Service.